I've always, for the benefit of the consumer, assumed a certain intelligent quota for customers who come in and need assistance. It is ok to not know anything about technology as I am here to explain it to you so you do.
However, when a consumer cannot understand simple words such as but not limited to the following, I cannot provide any more assistance other than silent mockery.
The word list is as follows:
Proprietary
Resolution
Low-Profile
Multi-tasking
Wall
Size
Actual list size is larger, but some terms have been forgotten/blocked from my memory.